Privacy notice
Clear information for your visit and your next step with Supplify.
Information you share with us
When you send an enquiry, we collect your name, email address, message and any optional phone number or product selection you provide. We use these details to handle your request. Please do not include medical records or payment card details.
When ordering is available, we collect the contact and delivery details needed to review and fulfil your order. Cash-on-delivery checkout does not ask for card details.
How the website uses information
Enquiries and order records are stored in our private management system and are available to authorised team members. Information needed to deliver an order may be shared with the delivery provider. Hosting providers process technical requests so the website can operate. We do not add people to a marketing mailing list through the enquiry form.
Your customer account
If you create an account, we store your name, sign-in email and a protected password hash. You can save a phone number and delivery address. Orders placed while you are signed in are linked to your account; guest orders are not automatically linked by email.
A recovery code lets you reset your password. Only a protected hash of that code is stored with your account. Save the code privately when it is shown. We do not send password-reset emails through this website.
Cookies and optional analytics
Essential session cookies keep your cart and forms working. Optional Meta analytics are loaded on browsing pages only if they are enabled and you choose to allow them. We do not load optional analytics on contact, account, cart or checkout pages. Your choice is stored in your browser and can be changed using “Cookie preferences” in the footer.
If you allow Meta analytics, Meta receives browsing information such as the page visited and technical information about your browser. See Meta’s privacy policy for its handling of that information.
Keeping information
Daily website housekeeping removes enquiries older than 180 days from the active inbox. Earlier removal can be requested through the contact form. Order information is kept to manage orders, resolve questions and meet applicable recordkeeping obligations. Local database backups are kept for up to seven days; deleted information may remain in those copies until they expire.
Your questions and requests
You can ask about information you have shared or request a correction or deletion through our contact form. Choose “Privacy request” and use the email address you previously contacted us from. We may ask for enough information to verify the request.